Help

Welcome to Honeyfund's Help Centre!

Below you'll find our most frequently asked questions and their answers. If you don't find an answer to your question here, please contact us and we will respond as soon as possible.

Signing Up & Publishing a Gift List

Honeyfund is totally free! There are no transaction fees for couples or gift givers and no setup fees. This is possible because gift givers are directed to send the money to YOU, by cash or cheque. We don't handle any gift money here at Honeyfund.

In addition to the free service:

  1. Make your page stand out with Honeyfund Elite, the most powerful design tool on the wedding registry market. Elite includes your choice of design templates, cover photos, password protection, and more. Just £29.99.
  2. Accept online payments from your gift givers via your own business PayPal account. PayPal fees are 3.4% + £0.20 (UK)/transaction.* Credit card payments are available with both free and upgraded Honeyfund accounts. Fees are paid by the couple, never the guest.

* Fees for other currencies may vary. Click here for full fee info. Payments from outside your home country may incur an additional 1% cross-border fee.

With Honeyfund, you simply receive monetary gifts from your guests to help you pay for the costs of your honeymoon, or anything you're saving for. Planning your dream honeymoon? Buying a home? Upgrading your housewares? Honeyfund is here for you. It's your big day!

Read more about how Honeyfund works.

Rest assured all personal info and gift money is safe and secure. Your money travels directly from gift givers to you, either offline or via your own PayPal account. Honeyfund's secure servers keep your private info safe, and personal info is never sold, rented or shared.

Honeyfund has also been awarded an A+ grade by Better Business Bureau's Online Reliability programme.

Honeyfund is available to residents of Australia, Canada, New Zealand, the U.K., the U.S., Mexico, and most of Europe, as well as most of Latin America. If you live outside these countries and would like to use Honeyfund, please contact us.

Yes! Please create a free account and then you can try the Give a Gift process from your published list. You can walk through step-by-step what your guests will experience when they purchase a Honeyfund gift.

Note: If you've linked a PayPal account, be sure to use a credit card and e-mail address not associated with your linked PayPal account. PayPal does not allow you to pay yourself.

Make sure your registry is published, which then makes it available via the Give a Gift search. Click here to publish your Honeyfund and follow the instructions.

If you'd like to unpublish your registry to remove it from public access, or reset your Honeyfund web address and hashtag, click here, scroll to the bottom of the page, click "Reset hashtag & honeyfund address (URL)" and follow the instructions.

We can also exclude your page from search engine crawling, just visit your privacy settings.

Your Honeyfund account will be disabled if your e-mail address is invalid or if it was not confirmed within eight weeks of opening the account. Accounts also close automatically one year after your wedding date.

Or you may have closed your account on the Account Settings tab.

If you wish to reinstate your account, simply Sign In or contact us.

Wedding over, thank you notes sent and ready to start married life? You can simply unpublish your page and keep your account available to just you, as long as you wish.

Is there another reason you wish to close your account? Great! We love discerning customers like you! In fact, if you take a moment to let us now how to make Honeyfund work for you, we'll gladly upgrade your account to our Elite package for free, AND do our best to fix the issue. Just contact us here.

Still need to close your account? Here is our close account form.

Receiving Gifts & Payments

Honeyfund integrates with PayPal, a secure payment processor, to enable credit card payment for your guests. You will need a PayPal Business account (this is how PayPal enables givers to checkout without needing a PayPal account).

Here's how it works:

  • Guests pay quickly and easily. You pay just 3.4% + £0.20 for online gifts* (offline payments are always free!)
  • A few easy steps enable credit card payments.
  • To withdraw, login to your PayPal account and Withdraw. No withdrawal fees!

Setup your Payment Settings now.

Guests never pay a fee.

* Fees for other currencies may vary. Click here for full fee info. Payments from outside your home country may incur an additional 1% cross-border fee.

To retrieve your online gift payments, please login to your PayPal account and click the Withdraw tab. There you will find several options for withdrawing your money. If you forgot your login e-mail address, you can find it in your Honeyfund Payment Settings.

If your gifts were pledged via cash or cheque, you should have received the payments directly from your gift givers (e.g. in the post to the address you provided in your Honeyfund account, or at the wedding, or otherwise in person).

You can see each gift and its payment method on the Gifts Received page.

In addition to Honeyfund's free offline payment options, we make it possible to receive online payments via your own Business PayPal account for a fee.

Payments via your PayPal account incur PayPal's 3.4% + £0.20 for each transaction, deducted from your gift amount. Fees for other currencies may vary. Click here for full fee info. Payments from outside your home country may incur an additional 1% cross-border fee.

Some gifts do not show up on your Gifts Received page immediately. There may be up to a two hour delay to allow the giver time to make changes before the gift pledge is revealed to you in your account. Note: This applies to offline payments only. Payments to your PayPal account should show up immediately.

With Honeyfund, guests select a gift, and then pay according to the options you provided. Gifts are displayed on the Gifts Received page, where you can see how each gift was paid when you open the gift.

If you get payment for a "pledge" from a gift giver who paid offline, you can mark the gift as "received" by entering the date you got the payment.

If you aren't sure, please Contact Us.

Visit the Payment Settings page to remove your existing PayPal account so you can link a new one.

Note: The PayPal account linked at the time of the gift is where the money is sent for that gift. Past gifts will not change when you change your payment settings.

Edit your payment settings here. If you have more than one payment option enabled, your guests will be able to choose from those options when they select your gift.

Contact us and we will contact the gift giver on your behalf to verify the gift was intended for you.

We recommend you talk to a licensed tax professional about your tax concerns.

If a giver requests a refund for their online payment, you can login to PayPal to issue a refund. Locate the payment in your PayPal account, then click the Details link. Follow the refund instructions there.

Giving a Gift

To get back to the certificate page, just click the link in your gift confirmation e-mail (check your spam folder if you didn't receive the e-mail). If you don't have it, you can recover it from the couple's registry. Select any gift, then enter your name and e-mail in the form exactly as you entered it the first time. We will automatically popup a message linking you to your existing gift.

Or, contact us and we can provide the link for you.

There are two ways to pay for a Honeyfund gift; 1) Offline, where you print a certificate and give it to the couple with cash or cheque, or 2) Online via a third party payment processor. (Note: Honeyfund does not handle online payments, all payments are processed by PayPal, a third party.)

If you paid online, you should have received an e-mail receipt from PayPal. Check your e-mail for the receipt and/or your credit card activity for the charge.

If you aren't sure which payment method you chose, open your Honeyfund gift confirmation e-mail. There you will find either a receipt or payment instructions for the payment method you selected. If you don't have the Honeyfund e-mail, please check your spam folder or contact us and we will resend it to you.

If your card is declined please try your transaction again, using a different credit card and/or e-mail address.

If your payment still doesn't go through, we suggest you try your gift again and select the offline payment option. This way, you can send a cheque in the mail directly to the couple or bring cash or cheque to the wedding with your gift certificate.

If you have NOT paid for your gift, please click the link in your gift confirmation e-mail from Honeyfund. There you can cancel the gift pledge. If you don't have the e-mail, contact us and we can cancel the gift pledge for you.

If you have already given the couple the funds, offline, we cannot cancel the gift payment. You will need to make arrangements directly with the couple to retrieve your funds.

If you paid online, contact us to request a refund.